A low price only matters if what you bought actually works. That's why every single order from Holy PSN is backed by a clear, no-nonsense guarantee — no fine print designed to get you out of a claim.
This is separate from the lifetime activation guarantee below — it's about the payment itself. From the moment your payment is confirmed, it's protected for 48 hours. If you're not satisfied for any reason — wrong item, changed your mind before delivery, anything — you can request a full refund directly from your order chat, no forms and no hoops to jump through.
To request one: open My Orders in your Dashboard, open the order, and click Request Refund while the 48-hour window shown on the order is still open. We review it and reply in the same chat — once approved, we'll ask you for a wallet address and send the refund there manually (crypto refunds can't always go back to the exact address you paid from, especially if you paid from an exchange).
After the 48-hour window closes, the order moves under the lifetime guarantee below, which covers the product actually working rather than a change of mind.
This protection is the same regardless of how a title is delivered — offline license, primary console activation, or full account access (explained below) all get the identical 48-hour window and lifetime warranty.
We used to cap this at 30 days, because that was the number we could confidently stand behind at the time. Since then we've moved to a more reliable way of delivering access, so there's no honest reason left to put an expiration date on the promise — if something on our end stops working, we fix it or refund it, whether that's week one or year two. We're not saying this to sound bigger than the next store; we're saying it because we can actually back it up, and we'd rather say exactly what we cover and then cover it, every time.
No trick, no stolen accounts — just a straightforward answer, because you should know exactly what you're buying.
Every game we sell is bought in full, at retail, using 100% legitimate PlayStation Store gift cards purchased directly from PlayStation — the same way you'd buy one yourself. That money goes straight to Sony, exactly as if you'd checked out on the PlayStation Store. Nothing we sell is stolen, cracked, chargeback'd or region-locked around — it's the exact same purchase, just delivered to you at a lower price because of how it's delivered (see below), not because of where it came from.
We deliver games in one of three ways depending on the title, always clear on the product page before you buy:
Activated for offline play only — no sign-in to any account ever required. This is the same underlying purchase as a primary activation, just sold on its own for less since it doesn't need a console activation slot.
The game is set as the primary copy on a PS4/PS5 console. You play it entirely on your own PSN account — we never send you a login. It's console-locked (can't be moved to another device), which is what lets us sell it below the official price.
For games where extra content only works while signed into the actual account — Ultimate Team-style modes, for example — we keep and manage that account ourselves, and give you a one-time temporary 2FA code to sign in and play whenever you like.
For "full account access" titles specifically: the account stays under our management, not yours to keep — this is exactly why changing its email, password or security settings isn't covered by the warranty above. It's not us cutting corners; it's what keeps that same account working reliably for you (and available for us to re-secure quickly if anything ever looks wrong) for as long as you want to keep playing.
The point of all this is to make games accessible at the lowest price we can honestly offer — so someone who can't justify $90 for a day-one release, but just wants to play it, has a real option. It's not for account resale or ownership, and because every copy is paid for in full through official channels, none of it costs the PlayStation Store or Sony anything.
No forms, no ticket numbers you have to hunt for — just a quick message and we take it from there.
Open a Support Ticket from your Dashboard (fastest — we can see your order directly), or message us on Telegram. Tell us what happened; a screenshot helps but isn't required.
We verify your order and test the access ourselves. Most of the time we know what's wrong within a few minutes.
We send a working replacement at no extra cost. If we can't replace it, you get a full refund — simple as that.
Every title in the store comes with the full lifetime guarantee described on this page.